Returns Policy

Returns Policy main image Returns Policy image

100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days, except for the following: Digital merchandise, software, licensing, and extended support warranties; Payments for services; If you paid by credit card and the issuing bank has initiated a chargeback; Damage or loss that occurs to goods after they are delivered to a freight forwarder;

Seabourne’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

We have one of the most generous and hassle-free returns policies in the industry, but wait, did you know that most product returned to us is not actually defective? Before you request a return, contact us first for assistance. One of our troubleshooting experts can probably help.

 

Types of Returns

Returns generally fall into the following two categories.
For more information, select below the one that best suits your situation:

I NEED A WARRANTY REPLACEMENT

Before you request a return
Contact us first for assistance.
One of our troubleshooting experts can probably help.

To qualify for a warranty replacement:

  • The fault must be due to a manufacturer's defect when shipped.
  • Misuse, mishandling, or wrongful installation will void the warranty.
  • Read our full warranty terms and conditions.


I NEED A REFUND

To qualify for a refund:
For all technology hardware you must ensure:

  • The hardware must have been purchased from Seabourne.
  • The hardware must have been purchased less than 30 days from the date of your refund request.
  • The hardware must include the original undamaged packaging and any included software CDs.
  • The packaging must be in saleable condition (undamaged) Note: Hardware with damaged or opened packaging may be returned within 30 days, but a restocking fee of 30% or $18AUD (whichever is the greater) applies. See the full details of our full Terms and Conditions of Sale.

For accessories

  • The products must have been purchased from Seabourne.
  • The product must have been purchased less than 14 days from the date of your refund request.
  • The product must include the original undamaged packaging and any included software CDs.
  • The packaging must be in saleable condition (undamaged) Note: Product with damaged or opened packaging may be returned within 30 days, but a restocking fee of 30% or $18AUD (whichever is the greater) applies. See the full details of our our full Terms and Conditions of Sale.

For hard drives and SSD's and other Storage Devices, your return will fall into one of the two below categories
If you simply have a change of mind and wish to return the product for refund, you must ensure:

  • The products must have been purchased from Seabourne.
  • The products must be unused with no data written
  • The item has been purchased less than 30 days of submitting your request
  • Be in its original unopened packaging and any included software CD's.
  • The packaging must be in saleable condition (undamaged)

If you have incorrectly purchased the item, you must submit a request to be reviewed. Before submitting a request, you must ensure:

  • The products must have been purchased from Seabourne.
  • The item has been purchased less than 30 days of submitting your request
  • Be in its original unopened packaging and any included software CD's.
  • The packaging must be in saleable condition (undamaged)

Note: Hard drives, SSD's or other storage devices with damaged or opened packaging may be returned within 30 days, but a restocking fee of 30% or $18AUD (whichever is the greater) applies.

Note: Should an item be used in an incorrect manner or abused in any way, Seabourne is not required to refund the items should they fail due to this misuse, regardless of the 30 day policy advised above.

If you purchased any product more than 30 days ago, the product cannot be returned for a refund. However, if there is a problem you can still request a warranty replacement.

Request a Return for Refund